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Discover the importance of SLA management
in enhancing service delivery and customer satisfaction with Sangam CRM. Episode 5 of Service Beyond Helpdesk CRM.
July 25, 2024
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Discover the importance of SLA management
in enhancing service delivery and customer satisfaction with Sangam CRM. Episode 5 of Service Beyond Helpdesk CRM.
Discover the top 10 customer support touchpoints and how modern helpdesk systems provide the functionality to meet their needs.
Discover how a ticketing system centralizes issue tracking, improves response times, Improves team collaboration, & ensures, high-quality customer service.
Empowering Helpdesk Teams, Customer Service, and Service Desks with Cutting-Edge Helpdesk CRM Software
The helpdesk is just the beginning. Explore the full customer support stack in Sangam CRM for effective service management. Discover all the essential components now.
Learn how Enjay uses WhatsApp Chatbots for lead generation, customer service, event registrations, and surveys.
Discover how debt collection agency in India works & the challenges they face. Learn the role of Debt collection software in managing the collection process.
Before adopting Sangam CRM, Baheti and Somani encountered numerous challenges managing their business processes through Excel, leading to difficulties tracking and managing the activities. Read the case study to learn how our CA Software addressed their Challenges.
Initially, Warmex was using excel to manage the majority of its business processes. As the company’s customer base and product varieties grew, warmex faced difficulties managing services and tickets. Soon they realised that the system they were using wasn’t enough to address their challenges. And that’s when they decided to switch to a Dedicated Solution to solve their challenges.
Value Point System knew that having this extensive portfolio and catering to clients worldwide wouldn’t be easy without a tool. And that is when they started using CRM in their Business.
They tried various CRMs. They even started using a very renowned and Multi-National CRM. But, it was very Inflexible, complex & costly