A Complete Helpdesk Suite to Delight Your Customers

Empower your team to provide exceptional customer service with Sangam CRM.

A Complete Helpdesk Suite to Delight Your Customers

Empower your team to provide exceptional customer service with Sangam CRM.

Preferred by Leading Helpdesk CRM Companies

Why Sangam CRM HelpDesk?

A Sangam CRM helpdesk streamlines customer support with features like a ticketing system, interaction tracking, automation and workflows, reports and analysis, and quick response capabilities. It helps your business maintain complete customer profiles for better satisfaction and retention. The user-friendly interface easily integrates with existing systems, increasing overall efficiency.

What You Will Get In Sangam CRM HelpDesk

See How Sangam CRM Helpdesk Boost your support team’s efficiency and delivering timely, consistent support at scale.

Omnichannel Support management

Manage customer interactions effortlessly across multiple channels like email, chat, social media, website, whatsApp, and call to ticket.

Helpdesk Management

Ticket Management System

Organize and prioritize customer issues efficiently to ensure timely resolutions and improved customer satisfaction.

Workflow Automation Management

Set auto alerts and actions to automate & Streamline repetitive tasks to Improve productivity and reduce manual errors.

Business Process Management
Product and Asset Management

Product and Asset Management

Centralize product and asset management for streamlined insights and issue resolution.

Mobile Helpdesk

Get Visibility of Active Tickets & their Status on the go – anytime, anywhere with our Mobile App.

Contract Management

Contract Management

Simplify and manage the entire contract lifecycle, from creation to renewal, ensuring compliance and efficiency.

SLA (ServiceLevel Agreement) Management

Clearly defined timeframes for Response and Resolution for client queries or issues.

Helpdesk Management
Helpdesk CRM Report Management

Report & Analysis

Gain valuable insights into your support operations with complete reporting and analytics tools.

What You Will Get In Sangam CRM HelpDesk

See How Sangam CRM Helpdesk Boost your support team’s efficiency and delivering timely, consistent support at scale.

Omnichannel Support management

Manage customer interactions effortlessly across multiple channels like email, chat, social media, website, whatsApp, and call to ticket.

Ticket Management System

Helpdesk Management

Organize and prioritize customer issues efficiently to ensure timely resolutions and improved customer satisfaction.

Workflow Automation Management

Business Process Management

Set auto alerts and actions to automate & Streamline repetitive tasks to Improve productivity and reduce manual errors.

Product and Asset Management

Product and Asset Management

Centralize product and asset management for streamlined insights and issue resolution.

Mobile Helpdesk

Get Visibility of Active Tickets & their Status on the go – anytime, anywhere with our Mobile App.

Contract Management

Contract Management

Simplify and manage the entire contract lifecycle, from creation to renewal, ensuring compliance and efficiency.

SLA (ServiceLevel Agreement) Management

Helpdesk Management

Clearly defined timeframes for Response and Resolution for client queries or issues.

Report & Analysis

Helpdesk CRM Report Management

Gain valuable insights into your support operations with complete reporting and analytics tools.

How Sangam CRM HelpDesk is Beneficial For you

Customer Satisfaction

Clear management of warranties/guarantees and adherence to SLAs build trust and satisfaction.

Quality Assurance

Bug and feature management ensure product reliability and service quality, enhancing brand reputation

Increase Productivity

Automation and workflows optimize processes, reducing manual effort and improving productivity.

Self-Service Portal:

Customer portals improves self-service, reduce support costs, save time, and streamline processes.

Efficient Query Management

Organized email ticketing ensures quick query resolution and higher satisfaction.

Improves Client Relationships

Effective communication tools and pre-sales support strengthen customer relationships.

Enhanced Functionality

Easy third-party integration expands system capabilities.

Revenue Growth

Renewals, subscription management, and contract automation increase retention and revenue.

Continuous Improvement

Automatic feedback collection improves service quality and meets customer expectations.

Why Choose Sangam CRM?

What makes Sangam CRM the best CRM for your Industry
Web & Mobile App Accessibility
Efficiently manage everything from web and mobile platforms. Gain insights from our user-friendly dashboards.
CRM with APIs and Integrations
Integrate Sangam CRM with your favouite Apps through its rich API. 
Advance Security & Restrictions

Boost data security with user-specific restrictions and an extra layer through email or phone masking.

OPR Dashboard and Reporting
Track activities easily, In Progress, Completed, or Missed and gain insights with comprehensive reporting.
Adaptable, Scalable, Customizable

Scale your cloud platform to meet requirements, configuring CRM effortlessly with our Low-code Admin Panel

Customizable Workflows & SOPs
Customize your user experience by displaying only relevant fields and automate process through workflows.
Implementation & Handholding
Every CRM has almost similar features. What Makes Sangam & Enjay unique, is our Implementation process & our Handholding.

 

CRM Training & Audits

We Conduct Onboarding Trainings & Free Audits for our clients, which helps improve the CRM Usage and CRM Adoption for their users.

Lifetime Course Access

Our Sangam CRM Certification courses are super useful & helpful for users to learn & adopt easily with Sangam CRM.  

Customer Success Story

Here are CRM Testimonials from few of our renowned clients across different industries we serve.
Play Video
Mr. Rajesh Saboo

Mr. Rajesh Saboo, the owner of ideas 4 Transformation (i4T). For the past two years, Mr. Rajesh highlights how Sangam CRM has become an indispensable asset for their operations, enabling them to deliver exceptional customer service. The powerful features of Sangam CRM have streamlined their IT processes, ensuring success and efficiency in their daily operations.

Play Video
Miss. Sunita Mishra

Miss. Sunita Mishra, IT & Operations Head, shares her positive experience with Sangam CRM.Implemented for 75 users, the CRM has significantly improved team efficiency and helped them exceed their customer satisfaction goals. She applauds the Enjay team for their proactive support and commitment to quickly resolving any issues, contributing to the success of their CRM experience.

Support Integrations.

Integrate Sangam CRM with your Favourite Apps

Elevate Your Operations with Sangam CRM HelpDesk

Step into a new era of efficiency, customer satisfaction, and sustainable growth with Sangam CRM HelpDesk.

Book a demo