Sangam CRM

Policy Summary

Sangam CRM / Sangam Mobile CRM Application is an app that helps you automatically track calls, emails and other interactions with your business contacts on your CRM and access CRM information during calls using an enhanced Caller ID. Sangam CRM Application integrates with Sangam CRM.

Details of Personal Information Collected By Sangam CRM / Sangam Mobile CRM and How It Is Used.

Data Collected

Why Do We Collect This Data?

Who Do We Share It With?

Why Do We Share It?

Information About Calls You exchange with customers

To automatically log these calls on a CRM of your choice. We also have an option to display this information on the app so that you can access them during customer calls and follow up on them.

Sangam CRM

 

To reduce the effort involved in tracking customer interactions.

Note: This information will be Sangam CRM. this information will be stored on our servers hosted on Data Center.

Your Phone Number

To call you for support, marketing and other activities.

No One

Not Applicable

Your IP Address and Device Details

To manage the number of licenses and to help you troubleshoot any issues that may arise.

Sangam CRM

To help you identify and troubleshoot issues during a support chat.

Customer Contacts That You Add Using The App

Identify a contact as a customer contact so that we may log only calls and emails from that contact.

Sangam CRM

To add these contacts to your CRM so that you can access them through other means.

Note: This information will be Sangam CRM. this information will be stored on our servers hosted on Data Center.

Notes That You Add To A Contact with attachments.

To store important information about your interactions with a customer. Attachments can include images, documents and GPS location.

Sangam CRM

To reduce the effort involved in tracking customer interactions

Note: This information will be Sangam CRM. this information will be stored on our servers hosted on Data Center.

Your Location

To store information about where you meet your customer. To also store information about the time taken and distance travelled to meet your customers. Note: We DO NOT collect this information automatically. You need to perform explicit actions in the app to trigger this functionality.  This feature is completely optional.

Sangam CRM

To reduce the effort involved in tracking customer interactions

Note: This information will be Sangam CRM. this information will be stored on our servers hosted on Data Center.

The Third-Party Services That We Use And Share Some Of Your Data With

Service

Why Do We Use It

What Data Do We Share With Them

Google Analytics For Firebase

To understand how our app is used so that we can improve your experience.

Anonymized information related to Application Opens, Application Updates, Device Information, First Launches, Geography/Region, In-app Purchases, Number of Sessions, Number of Users, Operating Systems, Session Duration, Usage Data and an anonymized user id.

Note: We do not share your personal information like email id or name with this service.

Crashlytics

To get notified when our app crashes on your device so that we may fix those crashes.

Android Device details: Device Manufacturer, Device Model, OS Version (Android), Android SDK Version, App Version (Sangam CRM)

Firebase Cloud Messaging

To send push notifications to you via our app.

Android Device details: Device Manufacturer, Device Model, OS Version (Android), Android SDK Version, App Version (Sangam CRM)

Google Drive & Google Sheet API

To get CRM Report data in Google Spreadsheet

Data has been updated in Google Sheets or spreadsheets. Spreadsheets and sheets will be created in user signed-in accounts if users allow the permission.

 

Full Text

Sangam Mobile CRM App (“Sangam Mobile CRM”, “Sangam Mobile CRM App”, “Sangam CRM”, “Sangam Mobile App”, “Sangam CRM”, “Service”) refers to the Android application named ‘Sangam Mobile CRM’, the Web Application called Sangam CRM and the website https://www.enjayworld.com developed by Enjay IT Solutions Limited ( “we”,  “our”, “us”,  “Enjay”, “Company”).

We respect the privacy of our users and are fully committed to protecting the personal information that users (‘users’, ‘you’ or ‘your’) share with us in connection with the use of Sangam Mobile CRM.

This Privacy Policy (the “Privacy Policy”) is intended to describe our practices regarding the information we may collect from you when you use Sangam Mobile CRM, the manners in which we may use such information, and the options and rights available to you.

This Privacy Policy does not apply to the practices of companies that we do not own or control or to individuals whom we do not employ or manage.

Table of Contents

  1. About the Service

  2. User Consent

  3. A Note About Children

  4. Changes to the Privacy Policy

  5. Information We Collect

    1. Information You Provide To Us

    2. Information We collect as You access and use Sangam Mobile CRM

    3. Aggregate Information

    4. Information Third Parties collect about you

  6. How do We use the information We collect?

  7. How do We protect the information We collect?

  8. What Choices Do You Have regarding Your Personal Information?

  9. Questions

1. About the Service

Sangam Mobile CRM /  Sangam CRM is an app that works as a CRM on your phone and automatically tracks client calls in addition to providing many other features.

2. User Content

By downloading, installing, accessing or using Sangam Mobile CRM, you expressly consent to be bound by the terms and conditions set forth in this Privacy Policy, including but not limited to, the collection, processing, use and disclosure of your information. You represent and warrant that you have all rights necessary to submit such information. If you are using Sangam Mobile CRM for an organization, you consent to the terms of this Privacy Policy on behalf of that organization. You represent that you have the legal authority to consent to the terms of this Privacy Policy on behalf of the organization and to be bound by its terms. If you are acting on behalf of a company or entity, you represent that you have the authority to bind such entity.

If you do not understand or you do not agree to be bound by any term hereof, you may not download, install, access or use Sangam Mobile CRM, and must promptly and permanently remove Sangam Mobile CRM completely from your systems and devices and cease any and all use thereof.

3. A Note About Children

Our Services are not directed toward minors. To use Sangam Mobile CRM, you must be over the age of 13. We do not knowingly collect personal information from anyone under the age of 13.

4. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we do, we will revise the updated date at the bottom of this page. Your continued use of Sangam Mobile CRM after we have amended the Privacy Policy will constitute acceptance of an agreement to be bound by those amendments.

We encourage users to frequently check this page for any changes to stay informed about how we are helping protect the Personal Information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications. We do provide notifications in your App for the changes if any.

5. Information We Collect

We may collect Personal Information and Non-Personal Information, as defined below, from our Users

a. Personal Information

Information that allows someone to identify you or contact you, either alone or in combination with other information, including, for example, your name, address, telephone number, email address, as well as any other non-public information about you that is associated with or linked to your Personal Information

Non-Personal Information (or) Anonymous Information Information that is not associated with or linked to your Personal Information. Information that, by itself, does not permit the identification of individual persons.

We may collect the following types of information from or concerning you or your mobile phone device, which may include Personal Information.

Information You Provide to us

We receive and store any information you provide to us or permit us to access. You can choose not to provide us with certain information, but then you may not be able to take advantage of some or all of Sangam Mobile CRM features. For example, when you use Sangam Mobile CRM, we may collect the following information from you:

Personal Information

We may collect Personal Information from you, such as your full name, email and mailing address, professional title, company name, and phone number when you start using Sangam Mobile CRM or when you update your profile on Sangam Mobile CRM.

If you provide us feedback or contact us via email, we will collect your name and email address, as well as any other content included in the email, in order to send you a reply.

If you provide us feedback from within the app, we (or our third-party service provider) will collect the information you provide along with your name, email id and other Personal and Non-personal Information to help us process your feedback.

Third-Party Account Information

Sangam Mobile CRM incorporates content from Third Party Platforms, such as Google (“Third Party Services”). In order to connect your Sangam Mobile CRM  account to your accounts and contacts on those services (“Third-Party Accounts”), we may ask you for account information for those services. If you provide your third-party account credentials to us, you understand some content and/or information in those accounts (“Third Party Account Information”) may be transmitted into your account with us if you authorize such transmissions, and that Third Party Account Information transmitted to our Services is covered by this Privacy Policy.

This Privacy Policy does not apply to the practices of such Third Party Services. We are not responsible for the privacy policies and/or practices of these Third-Party Services, and, to the extent you access them, you are responsible for reading and understanding the privacy policies of those Third Party Services. This Privacy Policy only governs information that is collected from those services. We don’t store your passwords for those Third Party Accounts

Information about Others

When you use the Sangam Mobile CRM  App, we may access Contact Information from your address books. “Contact Information” means information about your contacts that we collect from your address book(s), your email, your visiting cards or information that you provide about your contacts directly to Sangam Mobile CRM, which includes but is not limited to, first name, last name, birth date, age, email address, gender, company, job title, photos, images of visiting cards, website URLs, instant messenger handles and physical address.

We make available a feature for certain email services whereby we will show you emails you have exchanged with a particular contact. This is a feature that you must choose to give permission for via the Sangam Mobile CRM App. When this feature is activated, we copy an excerpt of your email with a link to the full email to our servers. We do not collect or store passwords to enable this feature.

When you link a Third-Party Account to your Sangam Mobile CRM  account (by signing in using your Third-Party Account information or otherwise), we may collect and store publicly available personal information about your contacts and friends available from those Third Party Websites. This information may include their photo, name, email address,  groups, education history, company history, relationship summary, websites, special dates, status messages and other content you have access to when you access such profiles on those Third Party Websites.

Other Information

When you use Sangam Mobile CRM  we may collect other information from you as below

  1. Call Logs – If you grant us permissions, we may collect a history of all your calls.

  2. Notes about contacts – Sangam Mobile CRM  will allow you to make notes about your contacts. We will store these notes.

  3. Reminders about contacts – Sangam Mobile CRM  will allow you to create Reminders for contacts. We will store these reminders.

b. Information We collect as You access and use Sangam Mobile CRM

Our servers (which may be hosted by a third-party service provider) collect information from you, including your browser type, operating system, Internet Protocol(IP) address, domain name, and/or a date/time stamp for your visit.

Our servers (which may be hosted by a third-party service provider) collect information about mobile device identifiers, mobile device brand and model, operating system type and version, screen resolution, network provider, language and information about your use of Sangam Mobile CRM.

In addition to any Personal Information or other information that you choose to submit to us, we may use a variety of technologies that automatically (or passively) collect certain information whenever you visit or interact with Sangam Mobile CRM  (” Usage Information”). We may use analytics tools to collect information about the way you use Sangam Mobile CRM.  These analytics tools also receive this information, and their privacy policy governs their use of it. We may also use technologies to collect information about your usage in the context of errors and crashes in the app, in the form of logs.

We also use cookies, tracking pixels and URL information to gather information regarding the date and time of your visit and the information for which you searched and which you viewed. “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing a website. We may use both session Cookies(which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience. Persistent Cookies can be removed by following Internet browser help file directions. Additionally, we or a third-party service provider we have engaged may place or recognize a unique cookie or pixel on your browser or emails to enable you to receive customized or enhanced services.

Accessibility service usage :

Sangam Mobile CRM app uses Accessibility Service API to provide the following features: –

  • Perform touch gestures on the screen: Single touch and Multi-touch gestures.
  • Perform navigation actions: Back action.

Data accessed through AccessibilityService API :

  • App requests Accessibility Service API access for allowing users to send WhatsApp Campaign messages through automation.
  • With the usage of Accessibility Service API app performs clicks on Whatsapp icon of Whatsapp (Campaign Message’s) List and navigates screen to Whatsapp application displaying specific contact’s Chat Account and performs touch action on Send icon for sending a message.
  • Above described process does not store or capture any of your personal or sensitive information. Hence, there is no data storing phenomenon and thus we hereby assure you that the automation process is been applicable only in the Sangam Mobile CRM.

c. Aggregate Information

We collect statistical information about how both unregistered and registered users, collectively, use the Service (“Aggregate Information”). Some of this information is derived from Personal Information. This statistical information is not Personal Information and is not tied back to you or your account.

d. Information Third Parties collect about You

Third-Party Websites that you choose to link your Sangam Mobile CRM  account to may also collect information that we are not aware of. You should consult their applicable terms of service and privacy policies for more information on their data collection practices.

6. How do We Use the Information We Collect?

Use Of Non-Personal or Anonymous Information

We may use Non-Personal Information to analyze usage patterns so that we may enhance our Services. Enjay reserves the right to transfer and disclose to third parties or otherwise use Non-personal Information at its sole discretion. Non-Personal Information includes information collected directly from the Users or information extracted from Personal Information by excluding information that could identify you personally.

Use Of Personal Information and Contact Information

  1. General Use – In general, we may use the Personal Information and Contact Information we collect from you to help us serve you better. For example, we may use your Personal Information and Contact Information to facilitate the creation of and secure your account on our system;

    1. Identify you as a user in our system;

    2. Provide improved administration and quality of experience of our Services;

    3. Provide the Services you request; or respond to your requests in any other manner as appropriate;

    4. Send you a welcome email to verify ownership of the e-mail address provided when your account was created;

    5. Call you or send you an SMS or WhatsApp message to verify ownership of phone number provided when your account was created;

    6. Send you administrative e-mail or SMS notifications, such as security, support and maintenance advisories;

    7. Respond to your inquiries related to employment opportunities or other requests;

    8. We may use your information to personalize and improve Sangam Mobile CRM  and to analyze how Users utilize Sangam Mobile CRM. We may also use Personal Information and non-personal information for purposes including responding to your requests for information, product, and services; customizing or personalizing content; providing you offers and information we think may be of interest to you; operating and improving our Service; and for other purposes disclosed at the time of collection.

    9. Send you an email or SMS to obtain feedback about Sangam Mobile CRM.

    10. Send newsletters, surveys, offers, and other promotional materials related to our Services and for other marketing purposes of Sangam Mobile CRM.

To Provide Sangam Mobile CRM’s Features

We may use the Personal Information and Contact Information we collect from you to provide the functionality delivered by Sangam Mobile CRM. This usage includes but may not be limited to the following.

  1. We may use your Contact Information to correlate multiple contact information of a friend from different sources. For example, we may help you correlate phone numbers from one source with email id and occupation from another source to create a complete view.

  2. Sangam Mobile CRM  provides a built-in ability to display call logs. In addition, Sangam Mobile CRM  allows you to capture call logs in the CRM. Call logs information will be used to either display them to you or provide you with insights about how frequently you interact with a contact.

  3. Sangam Mobile CRM  will backup your notes and reminders. These backups are stored on Our servers.

Sharing Aggregate Information

We share Aggregate Information with our partners, service providers and other persons with whom we conduct business. We share this type of data so that our partners can understand how and how often people use our Service and their services or websites, which facilitates improving both their services and how our Services interface with them. They may also use this information for their advertising, marketing, and their other business use. In addition, these third parties may share with us aggregated or otherwise non-Personal Information about you that they have independently developed or acquired.

Sharing with Affiliates or Subsidiaries

We may disclose Personal Information or Contact Information to our affiliates or subsidiaries; however, if we do so, their use and disclosure of the information will be subject to this Privacy Policy.

Usage Information

As mentioned above, We use analytics and crash reporting tools that have access to Usage Information (as defined above). These tools include, without limitation,

  1. Google Firebase

Sharing with Agents

We may use certain third parties to perform and provide you with the Services that we offer; to conduct quality assurance testing; to facilitate the creation of accounts; to provide technical support; to process feedback. We may need to share your Personal Information and Contact information and other information with these third parties. Third-party services include without limitation,

  1. Google Firebase

IP Address Information

While we collect and store IP address information, that information is not made public. We do at times, however, share this information with our partners, service providers and other persons with whom we conduct business, and as otherwise specified in this Privacy Policy.

Information You Elect To Share

You may access other Third Party Services through the Service, for example by clicking on links to those Third Party Services from within our website. We are not responsible for the privacy policies and/or practices of these Third-Party Services, and you are responsible for reading and understanding those Third Party Services’ privacy policies. This Privacy Policy only governs information collected on the Services.

Affiliates and Acquisitions

We may share some or all of your Personal Information with our parent company, subsidiaries, joint ventures, or other companies under a common control (“Affiliates”), in which case we will require our Affiliates to honour this Privacy Policy. If another company acquires our company, business, or our assets, that company will possess the Personal Information collected by us and will assume the rights and obligations regarding your Personal Information as described in this Privacy Policy.

Sharing for Legal Purposes

We may share Personal Information or Contact Information we collect in the following cases:

  1. to satisfy any applicable law, regulation, legal process, subpoena or governmental request;

  2. to enforce this Privacy Policy and/or the Terms, including investigation of potential violations thereof;

  3. to detect, prevent, or otherwise address fraud, security or technical issues;

  4. to respond to claims that any use of the App violates the rights of third-parties;

  5. to protect the rights, property, or personal safety of Company, any of its Users, or the general public;

  6. pursuant to your explicit approval prior to the disclosure;

7. How do We Protect the Information We Collect?

We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your Personal Information from unauthorized access and disclosure. However, no system can be completely secure. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information at any time. Therefore, although we take steps to help secure your information, we do not promise, and you should not expect, that your Personal Information will always remain secure.

8. What Choices do You have Regarding Your Personal Information?

  1. You can always opt not to disclose certain information to us, even though it may be needed to take advantage of some of our features.

  2. You can request that we cancel your account by writing to us at privacy@enjayworld.com

  3. You can request that we delete your Personal Information from the Contacts Database by writing to us at privacy@enjayworld.com Before we can process your request for deletion of your Personal Information Contacts Database, you need to cancel your account with Sangam Mobile CRM .

GDPR Requirements

Breach Notification

Data processors will be required to notify their customers, the controllers, “without undue delay” after first becoming aware of a data breach.

SANGAM MOBILE CRM  CLARIFICATION

All breach-related monitoring and notifications handled by senior management and guaranteed to be done within 72 hours.

Right to Access

GDPR emphasizes the right for data subjects to obtain from the data controller confirmation as to whether or not personal data concerning them are being processed, where and for what purpose. Further, the controller shall provide a copy of the personal data, free of charge, in an electronic format. This change is a dramatic shift to data transparency and empowerment of data subjects.

SANGAM MOBILE CRM CLARIFICATION

Sangam Mobile CRM  is a contact management app for businesses, providing the essential functionality of a CRM and handles the following user data.

Contact data is processed and presented to the user along with a history of interaction with a given contact. Contact data is also backed up so that it can be restored on a new device of the user’s choice

Text messages (SMS) are processed and displayed to the user through the app. Text messages are backed up as part of the user’s interaction history for a contact.

Call logs: Call information is processed and displayed to the user through the app. Call logs are backed up as part of the user’s interaction history for a contact.

Other data: Other data created by the user on Sangam Mobile CRM  (notes, reminders) are backed up as part of the user’s interaction history for a contact.

A copy of personal data related to a user can be obtained by sending an email request to privacy@enjayworld.com with the subject line: Request for my data. The user just needs to mention the email id that was used to register with Sangam Mobile CRM. The requested data will be sent in an electronic format in response to this email.

Right to be Forgotten

Also known as Data Erasure, the right to be forgotten entitles the data subject to have the data controller erase his/her personal data, cease further dissemination of the data, and potentially have third parties halt processing of the data.

SANGAM MOBILE CRM CLARIFICATION

Sangam Mobile CRM  provides a process and a mechanism inside the app by which a user can request the erasure of data related to him.

A user can send an email to privacy@enjayworld.com with the subject line: Request to delete my data. The user just needs to mention the email id that was used to register with Sangam Mobile CRM. A confirmation email will be sent to the user in response, confirming the deletion of the user’s data. Once the deletion is confirmed, the user needs to uninstall the app.

A user can also use an option inside the app settings to get the data deleted. Once the deletion is confirmed, the user needs to uninstall the app.

Data Portability

GDPR introduces data portability – the right for a data subject to receive the personal data concerning them, which they have previously provided in a ‘commonly used and machine-readable format‘ and have the right to transmit that data to another controller.

SANGAM MOBILE CRM CLARIFICATION

Personal data related to a user can be obtained by sending an email request to privacy@enjayworld.com with the subject line: Request for my data. The user just needs to mention the email id that was used to register with Sangam Mobile CRM. The user will get a copy of the data tables (in CSV format) in the response.

Privacy by Design

Privacy by design is a part of a legal requirement with the GDPR. This calls for the inclusion of data protection from the onset of the designing of systems, rather than an addition. More specifically – ‘The controller shall..implement appropriate technical and organizational measures..in an effective way.. in order to meet the requirements of this Regulation and protect the rights of data subjects’. Controllers should hold and process only the data absolutely necessary for the completion of its duties (data minimization), as well as limiting the access to personal data to those needing to act out the processing.

SANGAM MOBILE CRM CLARIFICATION

Sangam Mobile CRM  is designed with user data privacy in mind and incorporates the following measures

Data minimization: Access limited to user data needed for the app features

Technology safeguard to limit access: User data stored for back-up protected using encryption

Access to user data limited to senior personnel

All personal data masked/anonymized when diagnostic data is sent by the user to the customer support team for troubleshooting

9. Questions

If you have any questions (or comments) concerning this Privacy Policy, you are welcome to send us an email at privacy@enjayworld.com, and we will make an effort to reply within a reasonable time frame.

By contacting us, you represent that you are free to do so and that you will not knowingly provide the Company with information that infringes upon third parties’ rights, including any intellectual property rights. You further acknowledge that notwithstanding anything herein to the contrary, any and all rights, including intellectual property rights in such information provided, shall belong exclusively to the Company, and Company may use or refrain from using any such information at its sole discretion.