A Complete Helpdesk Suite to Delight Your Customers
Empower your team to provide exceptional customer service with Sangam CRM.
- Centralize your inbound and outbound ticket/support queries.
- Grow client relationships
- Automate ticketing and communication
- Improve customer retention
- Interactive Customer App/Portal
A Complete Helpdesk Suite to Delight Your Customers
Empower your team to provide exceptional customer service with Sangam CRM.
- Centralize your inbound and outbound ticket/support queries.
- Grow client relationships
- Automate ticketing and communication
- Improve customer retention
- Interactive Customer App/Portal
Preferred by Leading Helpdesk CRM Companies
Why Sangam CRM HelpDesk?
Our Helpdesk CRM adheres to globally recognized IT Service Management (ITSM) standards, ensuring efficient ticket management, service delivery, and streamlined workflows, regardless of industry. From IT to Manufacturing, our CRM helps businesses align with best practices for managing service requests, improving customer satisfaction, and enhancing operational
What You Will Get In Sangam CRM HelpDesk
See How Sangam CRM Helpdesk Boost your support team’s efficiency and delivering timely, consistent support at scale.
Omnichannel Support management
Manage customer interactions effortlessly across multiple channels like email, chat, social media, website, whatsApp, and call to ticket.
- Multichannel Integration for ticketing
- Avoid manual ticket creation.
- Send alerts and acknowledgments for raised complaints
Ticket Management System
Organize and prioritize customer issues efficiently to ensure timely resolutions and improved customer satisfaction.
- Centralized ticket management
- Effortlessly create, assign, categorize, and prioritize tickets
- Auto alerts and reminders for proactive issue management
- Get insightful reporting
Workflow Automation Management
Set auto alerts and actions to automate & Streamline repetitive tasks to Improve productivity and reduce manual errors.
- Auto Ticket Distribution
- Get auto renewal & service reminders
- Auto feedback management.
Product and Asset Management
Centralize product and asset management for streamlined insights and issue resolution.
- Centralize all details about sold products and assets.
- Get Details of all assets and products sold to clients on a single screen.
- Analyze product-wise tickets and rectify common issues.
Mobile Helpdesk
Get Visibility of Active Tickets & their Status on the go – anytime, anywhere with our Mobile App.
- Enable your engineers to manage tickets, log their entry & exit times via the mobile app.
- Get visibility of overdue tickets through the app to ensure timely address & resolution.
- Perform mass actions like commenting and reallocation to alert ticket owners.
- Get the Attendance Dashboard on Mobile to see resource availability.
Contract Management
Simplify and manage the entire contract lifecycle, from creation to renewal, ensuring compliance and efficiency.
- Track renewals, subscriptions, and AMCs.
- Automate renewals with reminders and notifications.
- Reduce downtime with auto-generated PMS tickets.
- Gather client feedback for high renewal rates and satisfaction.
SLA (ServiceLevel Agreement) Management
Clearly defined timeframes for Response and Resolution for client queries or issues.
- Manage internal and external SLAs.
- Set SLAs based on product, contract, or customer.
- Use flash timers for response and resolution times.
- Implement escalations to ensure SLA compliance.
Report & Analysis
Gain valuable insights into your support operations with complete reporting and analytics tools.
- Monitor active tickets and their status.
- Identify frequent ticket types and modes.
- Track client tickets, analyze support costs against service charges for profitability
- Recognize top agents and train underperformers.
What You Will Get In Sangam CRM HelpDesk
See How Sangam CRM Helpdesk Boost your support team’s efficiency and delivering timely, consistent support at scale.
Omnichannel Support management
Manage customer interactions effortlessly across multiple channels like email, chat, social media, website, whatsApp, and call to ticket.
- Multichannel Integration for ticketing
- Avoid manual ticket creation.
- Send alerts and acknowledgments for raised complaints
Ticket Management System
Organize and prioritize customer issues efficiently to ensure timely resolutions and improved customer satisfaction.
- Centralized ticket management
- Effortlessly create, assign, categorize, and prioritize tickets
- Auto alerts and reminders for proactive issue management
- Get insightful reporting
Workflow Automation Management
Set auto alerts and actions to automate & Streamline repetitive tasks to Improve productivity and reduce manual errors.
- Auto Ticket Distribution
- Get auto renewal & service reminders
- Auto feedback management.
Product and Asset Management
Centralize product and asset management for streamlined insights and issue resolution.
- Centralize all details about sold products and assets.
- Get Details of all assets and products sold to clients on a single screen.
- Analyze product-wise tickets and rectify common issues.
Mobile Helpdesk
Get Visibility of Active Tickets & their Status on the go – anytime, anywhere with our Mobile App.
- Enable your engineers to manage tickets, log their entry & exit times via the mobile app.
- Get visibility of overdue tickets through the app to ensure timely address & resolution.
- Perform mass actions like commenting and reallocation to alert ticket owners.
- Get the Attendance Dashboard on Mobile to see resource availability.
Contract Management
Simplify and manage the entire contract lifecycle, from creation to renewal, ensuring compliance and efficiency.
- Track renewals, subscriptions, and AMCs.
- Automate renewals with reminders and notifications.
- Reduce downtime with auto-generated PMS tickets.
- Gather client feedback for high renewal rates and satisfaction.
SLA (ServiceLevel Agreement) Management
Clearly defined timeframes for Response and Resolution for client queries or issues.
- Manage internal and external SLAs.
- Set SLAs based on product, contract, or customer.
- Use flash timers for response and resolution times.
- Implement escalations to ensure SLA compliance.
Report & Analysis
Gain valuable insights into your support operations with complete reporting and analytics tools.
- Monitor active tickets and their status.
- Identify frequent ticket types and modes.
- Track client tickets, analyze support costs against service charges for profitability
- Recognize top agents and train underperformers.
How Sangam CRM HelpDesk is Beneficial For you
Clear management of warranties/guarantees and adherence to SLAs build trust and satisfaction.
Bug and feature management ensure product reliability and service quality, enhancing brand reputation
Automation and workflows optimize processes, reducing manual effort and improving productivity.
Customer portals improves self-service, reduce support costs, save time, and streamline processes.
Organized email ticketing ensures quick query resolution and higher satisfaction.
Effective communication tools and pre-sales support strengthen customer relationships.
Easy third-party integration expands system capabilities.
Renewals, subscription management, and contract automation increase retention and revenue.
Automatic feedback collection improves service quality and meets customer expectations.
Why Choose Sangam CRM?
What makes Sangam CRM the best CRM for your Industry
Efficiently manage everything from web and mobile platforms. Gain insights from our user-friendly dashboards.
Integrate Sangam CRM with your favouite Apps through its rich API.
Boost data security with user-specific restrictions and an extra layer through email or phone masking.
Track activities easily, In Progress, Completed, or Missed and gain insights with comprehensive reporting.
Scale your cloud platform to meet requirements, configuring CRM effortlessly with our Low-code Admin Panel
Customize your user experience by displaying only relevant fields and automate process through workflows.
Every CRM has almost similar features. What Makes Sangam & Enjay unique, is our Implementation process & our Handholding.
We Conduct Onboarding Trainings & Free Audits for our clients, which helps improve the CRM Usage and CRM Adoption for their users.
Our Sangam CRM Certification courses are super useful & helpful for users to learn & adopt easily with Sangam CRM.
Customer Success Story
Here are CRM Testimonials from few of our renowned clients across different industries we serve.
Mr. Rajesh Saboo, the owner of Ideas 4 Transformation (i4T), emphasizes how Sangam CRM has become essential to their operations over the past two years. Its powerful features have streamlined IT processes, enabling i4T to deliver exceptional customer service and ensuring success and efficiency in their daily operations.
Miss Sunita Mishra, IT & Operations Head, shares her positive experience with Sangam CRM. Implemented for 75 users, it has significantly improved team efficiency & helped exceed customer satisfaction goals. She praises the Enjay team for their proactive support & quick issue resolution, contributing to the CRM's success.
Mr. Nityanand Shetty, Founder & CEO of Essen Vision Software, emphasizes the importance of patience. Since 2020, they have utilized Sangam CRM. Mr. Shetty states, "The magic is not going to happen overnight. Patience is the biggest key." Today, Sangam CRM is integral to their operations, helping achieve significant milestones.
Support Integrations.
Integrate Sangam CRM with your Favourite Apps
Related Blog Posts
Here are Helpdesk CRM Blogs from few of our renowned clients across different industries we serve.
