Integrate Synapse with Sangam CRM To Enhanced Efficiency
Leverage Synapse integration with Sangam CRM for enhanced customer experiences, improved agent efficiency, and increased retention. Streamline your business today.
- Enhanced Customer Experience
- Improve Agents Efficiency
- Increase Customer Retention
Why You Should Integrate Synapse with Sangam CRM
Why You Should Leverage Synapse Telephony with Sangam CRM
Intelligent Call Routing and IVR
- Route calls to the right agent based on customer history or needs.
- Use IVR to guide customers to the correct department, reducing wait times.
- Convert IVR interactions into support tickets in Sangam CRM.
- Ensure timely support by routing customers directly to the right agent.
Real-Time Call Popups & Quick Actions
- Get real-time notifications with caller details instantly.
- Quickly create leads or tickets directly from the popup window.
- View previous interactions for personalized and context-rich conversations.
Automated Call Logging and Tracking
- Automatically log all call details in Sangam CRM.
- Eliminate manual entry errors, ensuring reliable customer histories.
- Convert calls into support tickets with all relevant information
- Track and follow up on inquiries until fully resolved.
Smart Campaigns and Auto Dialer
- Initiate calls from Sangam CRM with one click for quick, accurate dialing.
- All calls initiated via Click to Call are automatically logged for consistent record-keeping.
- Create and manage progressive and predictive outbound campaigns.
- Maximize productivity by reducing idle time and increasing connect rates.
Comprehensive Call Recording and Real-Time Monitoring
- Record calls for training, compliance, and quality assurance.
- Monitor live calls for real-time support and feedback.
- Use recordings to identify training opportunities and improve skills.
- Ensure compliance by securely storing recordings for audits.
Detailed Analytics and Performance Reporting
- Track key metrics like call duration and resolution rates.
- Use analytics to gain insights into performance and customer behavior.
- Identify trends to enhance service delivery.
- Evaluate and improve outbound campaigns and support efforts.
Sangam CRM and Synapse Integration benefits
Real-time access to CRM data allows agents to deliver personalized and effective service, boosting customer satisfaction.
Personalized interactions and effective issue resolution lead to higher renewal rates and stronger customer loyalty.
Through consistent excellent service, increase the likelihood of repeat business and long-term customer relationships.
Streamlined workflows, such as Click to Call and automatic ticket assignment, reduce manual tasks and enable agents to focus on customer engagement.
Automated ticket creation and assignment ensure that customer issues are handled swiftly by the most appropriate teams.
Integrated analytics provide insights into call performance and customer behavior, supporting better business decisions.
Ready to Elevate Your Customer Experience?
Leverage the combined power of Synapse and Sangam CRM Today!
Empower your agents to deliver personalized, informed, and efficient customer service, boosting satisfaction, retention, and lifetime value with the seamless integration of Synapse Telephony and Sangam CRM.
