Transform Your Call Management with Seamless Sangam CRM - Exotel Integration
Effortlessly manage calls, increase efficiency, and gain deeper customer insights.
- Convert Calls Seamlessly
- Streamline Call Handling
- Analyze Call Performance
Why You Should Integrate Exotel with Sangam CRM
Using Exotel to manage your calls is a great start, but without integrating it with Sangam CRM, you’re missing out on enhanced productivity and deeper customer insights. Here’s why combining Exotel and Sangam CRM is crucial for your business growth
How Sangam CRM Works with Exotel Integration
Effortless IVR to Lead & Ticket Creation
- Automatically convert incoming IVR calls into leads or support tickets.
- Eliminate manual entry errors and ensure quick follow-up for every interaction.
- Prioritize leads or tickets based on caller inputs or predefined rules.
Real-Time Call Popups & Quick Actions
- Receive real-time pop-up notifications with caller information during calls.
- Create leads or tickets directly from the popup without switching screens
- Access previous interactions for personalized communication on the go.
One-Click Call Initiation
- Initiate calls directly from the CRM with a single click-no dialing needed.
- Save time and boost productivity by reducing manual dialing errors.
- Automatically link call activities to relevant customer records.
Comprehensive Call Logs & Analytics
- Automatically log all call details with duration, status, and outcome.
- Store and access call recordings for training or compliance purposes.
- Analyze call trends, agent performance, and call outcomes with detailed reports.
360° Customer Insights
- Centralize all customer information in one place for a 360-degree view.
- Access customer history and preferences for personalized interactions.
- Empower agents to deliver timely and relevant support with full context.
Sangam CRM and Exotel Integration benefits
Superior Customer Experience
Leverage real-time CRM data to deliver tailored, meaningful customer interactions.
Customer Loyalty
Foster stronger relationships through personalized follow-ups and efficient service resolutions
Maximized Customer Value
Ensure long-term customer engagement and repeat business with high-quality service delivery.
Agent Productivity
Empower your agents by reducing manual tasks, allowing them to focus on customer care.
Swift Issue Resolution
Automate ticket creation to address customer issues promptly, enhancing satisfaction.
Insightful Analytics
Use integrated data to make better business decisions and refine your strategies.
Get Started with Sangam CRM - Exotel Integration Today!
Ready to transform your call management process? Book a demo or talk to our team to see
how the Sangam CRM – Exotel integration can drive efficiency and improve your customer
experience.
