Sangam CRM for Hospitals & Multi Chain Healthcare Networks.
Sangam CRM for Hospitals is a purpose-built platform designed to manage the complete patient acquisition and referral lifecycle — from enquiry to appointment, treatment, and commission tracking.
It brings together enquiries, referrals, PRO activities, marketing efforts, and payments into one unified system, enabling hospitals to operate with greater visibility, control, and efficiency.
- Centralized Enquiry & Lead Management
- HIMS Integration & Appointment Availability
- PRO Field Visit Tracking with GPS
- Doctor Referral & Patient Lead Creation
Trusted By Reputed Hotel Chains
Why Hospitals Need a CRM?
Modern hospitals operate in a complex ecosystem involving:
Hospitals manage numerous patient touchpoints across their ecosystem — including IVR and inbound calls, referring doctors, PRO teams, marketing campaigns, reception desks, appointment scheduling, and HIMS systems. When these interactions are handled without a centralized CRM, hospitals often struggle with missed enquiries, inconsistent follow-ups, lack of referral visibility, manual PRO reporting, marketing investments without measurable ROI, and disconnected operational systems.
Sangam CRM centralizes patient acquisition and engagement workflows into a unified platform, enabling hospitals to gain real-time visibility, enforce process discipline, improve coordination between departments, and drive measurable growth through better tracking, reporting, and patient relationship management.
How Sangam CRM Helps Hospitals?
CRM possesses the capability to manage a diverse range of hospital processes, encompassing Patient Enquiry & Appointment Management, Referral & PRO Management, and Marketing & Engagement Tracking — ensuring structured workflows, better coordination, and improved patient experience.
Centralize Inquiry Management
- Capture enquiries from calls, website, campaigns, and outreach
- Automatically assign leads with defined ownership and timelines
- Track follow-ups to ensure no enquiry is missed
IVR & Telephony Integration
- Convert inbound calls into enquiries automatically within CRM
- Maintain complete call logs with recordings and timestamps
- Link every interaction to the respective patient record
Doctor Referral & Commission Management
- Capture referrals and create leads mapped to doctors
- Track converted patients and referral performance
- Automatically calculate and manage commission payouts
PRO Activity & Field Visit Tracking
- Enable GPS-based check-in and check-out for field visits
- Track daily visits, time spent, and clinic coverage
- Record meeting details including discussions and outcomes
Hospital Camps & Outreach Management
- Capture leads from campaigns, camps, and marketing sources
- Track lead qualification, conversion, and drop-offs
- Measure performance with ROI and cost analysis
Appointment & HIMS Integration
- Check real-time doctor availability during enquiry handling
- Book appointments directly from CRM without duplication
- Sync appointment and patient data with HIMS seamlessly
Payment & Patient Communication
- Send secure payment links via SMS or WhatsApp
- Automatically update payment status within the CRM
- Send reminders and follow-ups for better engagement
Dashboard Analytics & Reporting
- Track enquiries, conversions, and operational performance
- Monitor PRO productivity and referral effectiveness
- Generate reports for campaigns, payments, and outcomes
Mobility & Scalability
- 100% SaaS Cloud Platform
- Web & Mobile Access
- Multi-branch / Multi-chain ready
- Secure role-based access
Integrations
- Seamlessly integrate with Hospital Information Management Systems
- Connect with telephony platforms for call tracking and logging
- Enable payment gateway integration for faster collections
Why Choose Sangam CRM?
What makes Sangam CRM the best Hospital CRM
Efficiently manage everything from web and mobile platforms. Gain insights from our user-friendly dashboards.
Integrate Sangam CRM with your favouite Apps through its rich API.
Boost data security with user-specific restrictions and an extra layer through email or phone masking.
Track activities easily, In Progress, Completed, or Missed and gain insights with comprehensive reporting.
Scale your cloud platform to meet requirements, configuring CRM effortlessly with our Low-code Admin Panel
Customize your user experience by displaying only relevant fields and automate process through workflows.
Every CRM has almost similar features. What Makes Sangam & Enjay unique, is our Implementation process & our Handholding.
We Conduct Onboarding Trainings & Free Audits for our clients, which helps improve the CRM Usage and CRM Adoption for their users.
Our Sangam CRM Certification courses are super useful & helpful for users to learn & adopt easily with Sangam CRM.
Hospital CRM Customer Success Story
Kamat Group of Hotels Ltd.
Mr. Vishal Kamat, CEO of Kamat Group of Hotels are one of the happiest customers of Enjay’s Solutions. Kamat Group of Hotels use our Synapse (Telephony Solutions) and Sangam CRM.
Support Integrations.
Integrate Sangam CRM with your Favourite Apps
