Blog
Discover the importance of SLA management
in enhancing service delivery and customer satisfaction with Sangam CRM. Episode 5 of Service Beyond Helpdesk CRM.
July 25, 2024
No Comments
Copyright© 2024, Enjay IT Solutions Ltd.
Discover the importance of SLA management
in enhancing service delivery and customer satisfaction with Sangam CRM. Episode 5 of Service Beyond Helpdesk CRM.
Discover the top 10 customer support touchpoints and how modern helpdesk systems provide the functionality to meet their needs.
Discover how a ticketing system centralizes issue tracking, improves response times, Improves team collaboration, & ensures, high-quality customer service.
Empowering Helpdesk Teams, Customer Service, and Service Desks with Cutting-Edge Helpdesk CRM Software
The helpdesk is just the beginning. Explore the full customer support stack in Sangam CRM for effective service management. Discover all the essential components now.
Initially, Warmex was using excel to manage the majority of its business processes. As the company’s customer base and product varieties grew, warmex faced difficulties managing services and tickets. Soon they realised that the system they were using wasn’t enough to address their challenges. And that’s when they decided to switch to a Dedicated Solution to solve their challenges.
Discover how Capricot overcame operational challenges with Sangam CRM. From lead tracking to sales forecasting, customer engagement to support management, our case study showcases how Sangam CRM streamlined Capricot’s processes, transforming them into a model of efficiency and excellence.
Mr. Kitchen is a modular kitchen manufacturer based in Pune. Before Sangam CRM, they explored other CRMs and tools, which turned out to be expensive & didn’t offer much customisation, which Mr. Kitchen Team was looking for. Read their case study to know how Sangam CRM address their challenges.