Mastering SLA Management: A Comprehensive Guide for Business Leaders (EP #5)
Discover the importance of SLA management
in enhancing service delivery and customer satisfaction with Sangam CRM. Episode 5 of Service Beyond Helpdesk CRM.
Ten Touchpoints for Customer Support (Ep #4)
Discover the top 10 customer support touchpoints and how modern helpdesk systems provide the functionality to meet their needs.
From Query to Resolution: The Role of a Ticketing System (Ep #3)
Discover how a ticketing system centralizes issue tracking, improves response times, Improves team collaboration, & ensures, high-quality customer service.
Customer Service through CRM: Ten Unique Use Cases (Ep #2)
Empowering Helpdesk Teams, Customer Service, and Service Desks with Cutting-Edge Helpdesk CRM Software
Beyond Regular Helpdesk (EP#1)
The helpdesk is just the beginning. Explore the full customer support stack in Sangam CRM for effective service management. Discover all the essential components now.
Manufacturing CRM: Case Study of Warmex
Initially, Warmex was using excel to manage the majority of its business processes. As the company’s customer base and product varieties grew, warmex faced difficulties managing services and tickets. Soon they realised that the system they were using wasn’t enough to address their challenges. And that’s when they decided to switch to a Dedicated Solution to solve their challenges.
IT CRM: Case Study of Arkance
Discover how Arkance overcame operational challenges with Sangam CRM. From lead tracking to sales forecasting, customer engagement to support management, our case study showcases how Sangam CRM streamlined Arkance’s processes, transforming them into a model of efficiency and excellence.
Manufacturing CRM: Case Study of Mr. Kitchen
Mr. Kitchen is a modular kitchen manufacturer based in Pune. Before Sangam CRM, they explored other CRMs and tools, which turned out to be expensive & didn’t offer much customisation, which Mr. Kitchen Team was looking for. Read their case study to know how Sangam CRM address their challenges.
