Sangam CRM is the Best CRM for IT companies
Manage Client support, Projects, Sales processes, marketing and Teams with Sangam CRM.
- Get Funnel Visibility
- Increase Renewal Rates
- Enhance Customer Relationship
- Do Cross Sell & Up Sell
Sangam CRM is the Best CRM for IT companies
Manage Client support, Projects, Sales processes, marketing and Teams with Sangam CRM.
- Get Funnel Visibility
- Increase Renewal Rates
- Enhance Customer Relationship
- Do Cross Sell & Up Sell
Preferred by Leading IT Companies
Preferred by Leading IT Companies
Why CRM is must for IT Companies?
In the world of IT, being precise and professional is a must. But running an IT business, especially when serving demanding enterprise and mid-enterprise clients, can feel challenging.
That’s where CRM comes in. CRM can streamline your business operations, making sales easier, improving customer support, and setting the stage for long-term growth.
Why CRM is must for IT Companies?
In the world of IT, being precise and professional is a must. But running an IT business, especially when serving demanding enterprise and mid-enterprise clients, can feel challenging.
That’s where CRM comes in. CRM can streamline your business operations, making sales easier, improving customer support, and setting the stage for long-term growth.
How CRM can help IT Companies?
CRM possesses the capability to manage a diverse array of business processes, encompassing Sales Management, Service Management, Marketing Management
Sales Management
- Track leads, opportunities, at each stage & make informed decisions.
- Set a qualification process at Lead Level to ensure that your sales team focuses only on leads with the highest potential.
- Identify opportunities to cross-sell to your existing customer.
- Create strategies to ensure your sales efforts align with your goals.
Contract Management
- Keep track of contract renewals, subscriptions, and annual maintenance contracts (AMCs) from the CRM
- Automate contract renewals and get timely reminders and notifications through CRM
- With auto generated preventive maintenance service (PMS) tickets, minimize downtime, boost Client Satisfaction.
- Implement a feedback mechanism to gather client input, ensuring high renewal rates and client satisfaction
Customer Service & SLA Management
- Proactively address client needs by offering preventive maintenance services. improve client trust & minimizes downtime.
- Automatically generate & allocate service tickets coming from various sources, including emails and other channels.
- Effectively handle warranty claims and annual maintenance contract (AMC) support to fulfill your contractual commitments.
- Set SLAs based on product, contract, customer, or other parameters to meet commitments.
Quotation Management
- Keep track of quotation revisions. Ensure that your clients receive accurate and up-to-date proposals.
- Seamlessly sync your final approved quotation with your ERP as sales orders or invoices.
- Efficiently manage product masters, including category, vendor, price, taxes, descriptions, images and more.
- Sync Product masters with your ERP system to maintain consistency in product data and pricing.
How CRM can help IT Companies?
CRM possesses the capability to manage a diverse array of business processes, encompassing Sales Management, Service Management, Marketing Management
Sales Management
- Track leads, opportunities, at each stage & make informed decisions.
- Set a qualification process at Lead Level to ensure that your sales team focuses only on leads with the highest potential.
- Identify opportunities to cross-sell to your existing customer.
- Create strategies to ensure your sales efforts align with your goals.
Contract Management
- Keep track of contract renewals, subscriptions, and annual maintenance contracts (AMCs) from the CRM
- Automate contract renewals and get timely reminders and notifications through CRM
- With auto generated preventive maintenance service (PMS) tickets, minimize downtime, boost Client Satisfaction.
- Implement a feedback mechanism to gather client input, ensuring high renewal rates and client satisfaction
Customer Service & SLA Management
- Proactively address client needs by offering preventive maintenance services. improve client trust & minimizes downtime.
- Automatically generate & allocate service tickets coming from various sources, including emails and other channels.
- Effectively handle warranty claims and annual maintenance contract (AMC) support to fulfill your contractual commitments.
- Set SLAs based on product, contract, customer, or other parameters to meet commitments.
Quotation Management
- Keep track of quotation revisions. Ensure that your clients receive accurate and up-to-date proposals.
- Seamlessly sync your final approved quotation with your ERP as sales orders or invoices.
- Efficiently manage product masters, including category, vendor, price, taxes, descriptions, images and more.
- Sync Product masters with your ERP system to maintain consistency in product data and pricing.
Why Choose Sangam CRM?
What makes Sangam CRM the best CRM for IT companies
Web & Mobile App Accessibility
Efficiently manage everything from web and mobile platforms. Gain insights from our user-friendly dashboards.
CRM with APIs and Integrations
Integrate Sangam CRM with your favouite Apps through its rich API.
Advance Security & Restrictions
Boost data security with user-specific restrictions and an extra layer through email or phone masking.
OPR Dashboard and Reporting
Track activities easily, In Progress, Completed, or Missed and gain insights with comprehensive reporting.
Adaptable, Scalable, Customizable
Scale your cloud platform to meet requirements, configuring CRM effortlessly with our Low-code Admin Panel
Customizable Workflows & SOPs
Customize your user experience by displaying only relevant fields and automate process through workflows.
Implementation & Handholding
Every CRM has almost similar features. What Makes Sangam & Enjay unique, is our Implementation process & our Handholding.
CRM Training & Audits
We Conduct Onboarding Trainings & Free Audits for our clients, which helps improve the CRM Usage and CRM Adoption for their users.
Lifetime Course Access
Our Sangam CRM Certification courses are super useful & helpful for users to learn & adopt easily with Sangam CRM.
Why Choose Sangam CRM?
What makes Sangam CRM the best CRM for IT companies
Web & Mobile App Accessibility
Efficiently manage everything from web and mobile platforms. Gain insights from our user-friendly dashboards.
CRM with APIs and Integrations
Integrate Sangam CRM with your favouite Apps through its rich API.
Advance Security & Restrictions
Boost data security with user-specific restrictions and an extra layer through email or phone masking.
OPR Dashboard and Reporting
Track activities easily, In Progress, Completed, or Missed and gain insights with comprehensive reporting.
Adaptable, Scalable, Customizable
Scale your cloud platform to meet requirements, configuring CRM effortlessly with our Low-code Admin Panel
Customizable Workflows & SOPs
Customize your user experience by displaying only relevant fields and automate process through workflows.
Implementation & Handholding
Every CRM has almost similar features. What Makes Sangam & Enjay unique, is our Implementation process & our Handholding.
CRM Training & Audits
We Conduct Onboarding Trainings & Free Audits for our clients, which helps improve the CRM Usage and CRM Adoption for their users.
Access to Courses
