How CRM addressed challenges of Value Point System, South Asia’s leading IT Company.
Value Point System, a 30-year-old Bangalore-based company, is one of South Asia’s leading Digital Systems & Service Integrators.
They have collaborated with numerous IT Partners to help their clients achieve their respective goals by delivering innovative, optimum solutions and services.
Industry
IT Services
Location
Chennai, Hyderabad, New Delhi, Mumbai
Team Size
More than 300
Purpose of Using CRM
Sales Management
Softline Group recently acquired Value Point Systems, and with this acquisition, the value point system aims to strengthen it’s business and capabilities.
So far, Value Point Systems have catered its service to over 15,000 large enterprises and SMEs worldwide, including Fortune 500 customers. Their Portfolio includes Cyber Security, Data Centre Modernization, Network Transformation, Cloud Transformation, Digital Workspace & IT Managed Services.
How they Found Enjay’s CRM
Value Point System knew that having this extensive portfolio and catering to clients worldwide wouldn’t be easy without a tool. And that is when they started using CRM in their Business.
They tried various CRMs. They even started using a very renowned and Multi-National CRM. But, it was very Inflexible, complex & costly
Later, they discovered that many of the Major Players in their vertical were Happily using Enjay’s CRM as they were getting the required results.
And that is when they decided to switch over to Enjay’s CRM, and It’s been two years now; Value Point System has been using our CRM, which is economical, user-friendly & flexible.
"Enjay’s CRM is the CRM we have used for the Longest Period without any hassles or challenges. The best part about Enjay’s CRM is it got customized the way we wanted, without any questions or challenges. The team was very cooperative throughout the process"
Their Major Challenges & How Enjay addressed them
- Value Point System wanted a Single Dashboard Reporting System from where managers could get quick insights and take required actions. But as they have multiple divisions, their data was very scattered. Enjay’s CRM simply centralized Value Point’s entire data. And through Enjay’s OPR (Open, Periodic, and Result) dashboard, their goal of Single Dashboard reporting was fulfilled. Sangam CRM has a Revolutionary OPR Dashboard that makes the reporting easy and standardized.
"I would want to see the report the way I want to see it. We faced many challenges with other CRM because of their limitations. Making few customizations would require different APIs, and then there was a cost involved with It. In that perspective, Enjay’s CRM is very User-Friendly"
- Sales heads responsible for different solutions/services were unable to track the progress of prospects within the sales funnel.
The OPR dashboard of our CRM allowed Managers of the Value Point System to quickly and conveniently identify available prospects and opportunities in the pipeline.
The OPR dashboard also provides details like numbers of leads and opportunities, sales-person, and product-wise.
One can easily create Projection Reports in CRM. The projection keeps the team on track; this allows the manager to take timely actions when things are not going right.
Key Modules/features used by Value Point System
Sales Modules
They use our Modules such as Lead, Opportunity, Contact & Account to collect & manage information about prospects & clients.
Report Module
They use our CRM Reports for creating sales forecasts (Weekly & Quarterly), for measuring achieved sales - product-wise and salesperson-wise, and for measuring their team’s activities.
Activity Module
They use our activity module for timely follow-ups with OEMs.
Customizations & Integration
Field-level Customizations
They made few Field Level customizations in CRM which significantly contributed to their forecast reporting. Some field-level customizations also helped them prioritize opportunities in the pipeline, allowing sales agents to focus more on opportunities where it is required most
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