Delhi-based Warmex Home Appliances are manufacturers and exporters of Electronic Home Appliances.
With an extensive network of 12000 plus dealers and 100 plus after-sales service providers, Warmex provides quality Home Appliances and after-sales services to its customers nationwide.
Initially, Warmex was using excel to manage the majority of its business processes.
As the company’s customer base and product varieties grew, warmex faced difficulties managing services and tickets.
Soon they realised that the system they were using wasn’t enough to address their challenges. And that’s when they decided to switch to a Dedicated Solution to solve their challenges.
If the data of these things were tracked and available to them, warmex could have pre-stocked or Pre-ordered highly-demanded spare parts from their suppliers. or they might have arranged or made the highly demanding parts available to the respective service centres. This would have major impact on service delivery time.